How do I send a money transfer online? 

There are several simple and secure ways to send a money transfer with TeleGiro. You can sign up on www.telegiro.com and send a money transfer online or you can do it in the TeleGiro App. Download the TeleGiro App now. 

Is there a limit to the amount of money I can send? 

The minimum amount is $10 and the maximum is $2,000. There may be other limitations that lower the maximum amount based on the recipient's country or the delivery method you select. 

What information do I need to send a money transfer? 

To complete your money transfer, you must have a TeleGiro account with your complete name, phone number, email address, and residential address. You also need your recipient's full name as it is listed on their official identification or bank account. As part of our required regulatory compliance review, we may need additional information and will contact you if necessary. 

Do I need to provide personal identification to send a money transfer? 

To comply with federal and state regulations, we may ask you to provide your driver's license and/or other identifying and supporting documents to complete your order. We will notify you either during the transaction or immediately after if such information is needed. 

Will I be charged additional fees if I pay for a money transfer with my credit card? 

Some credit cards may charge cash advance fees for money transfer transactions. Please check with your card issuer before placing an order to see if they charge such fees. 

Can I send a money transfer from outside of the United States? 

No, money transfers can only be sent from the United States. 

Receiving Money 

When will the money get to my recipient? 

Most transfers are available for your recipient within minutes. Factors that may affect transfer time are holidays, delivery method, time zones, agent hours and required review process.

How does my recipient receive the money? 

We offer different delivery options depending on the destination country and our in-country partners. Options include mobile wallet, cash pickup, bank deposit and home delivery. Select a country and the amount you are sending to see the available delivery options. 

Please note that for cash pickup and home delivery, your recipient will be required to have identification and may also need a pickup number, which we will provide. 

How much time does my recipient have to collect the money I have sent? 

Any transaction not paid to the recipient within 30 days may be canceled and refunded to the sender by TeleGiro. 

Please note that payers also have cancellation policies that may limit the amount of time your recipient has to collect funds. 

Why do some countries not offer bank or cash pickup options? 

There are some countries where we cannot offer bank or cash pickup due to regulatory or commercial reasons. Select a country and the amount you are sending to see the available delivery options. 

Transaction Management 

What could cause my transaction to be delayed or canceled? 

We are committed to delivering money to your recipient as quickly as possible. Most transfers are available in minutes, but delays sometimes happen. 

Here are some reasons why a transaction may be delayed or canceled by TeleGiro: 

Need for additional information or identification from the sender 

Compliance or fraud prevention reviews 

System unavailability or maintenance 

Insufficient funds in sender's account 

Days and hours of operation, including bank holidays 

Account suspension 

In your recipient's country, there may be delays related to payment partners (including banks, cash pickup locations, mobile wallet operators and disbursement service providers) and their business procedures: 

Identification requirements

Days and hours of operation, including bank holidays 

Currency availability 

Delivery restrictions 

Regulatory review 

System unavailability or maintenance 

The amount of funds your recipient has recently received 

How do I correct an error on my money transfer order? 

If the recipient or transfer information you submitted online has an error, it may be necessary to cancel the order and submit a replacement order. Please contact customer support at 1-323-546-9392 for assistance. 

How do I check the status of a money transfer? 

You can check the status of your order in the TeleGiro App. You will also receive text messages and/or emails with your order status. You can also login to your account to view order status or call customer support at 1-323-546-9392. 

How will I know when my money transfer has been paid? 

You will receive a text message and/or email when the money has been paid out. You can also login to your account to view order status or call customer support at 1-323-546-9392. 

Have Additional Questions? 

If you don't see the answer to your question, please contact our customer service team: 

Phone: 1-323-546-9392 

Email: support@telegiro.com 

Hours: Monday-Friday, 9am-6pm ET